Cancellation before shipment: If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our customer support at 02522 662778 /9. In such cases, the order will be cancelled and the money paid by you will be refunded to you.
Cancellation post shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our customer support at 02522 662778 /9. If you receive the order do not accept the delivery of the order. Once the order is received back to our warehouse and post a quality check review of the product state, we will refund the money paid by you as per Refund policy included below.
We are committed towards providing you the best shopping experience at Venturini Shoes. In case you need to return the shipment, please get in touch with our customer support at 02522 662778 /9 or write to us at firstname.lastname@example.org within 7 days of receiving the order. Post that, please ship the products to following address within 2 days of receipt of the products.
We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Our shipments go through rigorous quality check processes before they leave our facilities, however, in rare cases, the products might get damaged during shipment. We provide free returns if you have received damaged or incorrect products. We will reimburse the actual shipping cost incurred by you or Rs. 100 (whichever is less) for such orders returned by you. We will process the refund amount once the returned items are received and verified by us and the refund amount will be credited back to your bank account (or the mode of payment used to make the transaction) within a period of 8-10 working days.
If you have paid for the order through credit card / debit card or net banking, then we process the refund amount to same account. The refund amount will be reflected in your account within a period of 8-10 working days. If you have paid through COD, we will issue the refund amount in the bank account held by the customer in the same name as used to place the order.
Discount vouchers are for one time use only and shall be treated as utilized even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in case you cancel the order.
Once we receive the order, it is shipped within 6-7 working days. The estimated delivery time post shipment is 4-5 working days. However, the delivery dates are subject to the terms of the shipping company assigned.